Terms of Service
1. The Service
InBoundly provides an AI-powered communication assistant that answers inbound telephone calls and messages (including web chat and, where connected, other channels) on behalf of your business; captures and qualifies leads; can schedule appointments through calendar systems you connect; can provision and route telephone numbers; and produces transcripts, summaries, and metrics from those interactions. Available features depend on your subscription tier and any add-ons. The Service acts under your direction and configuration, and you are responsible for how you configure it and how it is used in your business.
2. Accounts and eligibility
You must be at least 18 and able to form a binding contract. You agree to provide accurate account information and keep it current, to safeguard your login credentials, and to be responsible for all activity under your account. Notify us promptly of any unauthorized use. Authentication is provided through our identity provider; you are responsible for the security of connected sign-in methods (including any Google or Microsoft account used to sign in).
3. Subscriptions, fees, and auto-renewal
3.1 Plans and fees
The Service is offered on subscription tiers (currently Starter, Basic, Pro, and Enterprise), billed monthly or annually, plus optional add-ons, a one-time Enterprise setup fee where applicable, an optional dedicated phone line for a recurring fee, and per-unit overage charges when you exceed your plan's included volume. Current prices are shown at checkout and on our pricing page.
3.2 Payment processing
Payments are processed by Stripe, Inc. By subscribing you authorize us and Stripe to charge your payment method for all applicable fees, taxes, add-ons, overages, and renewals, and you agree to Stripe's terms as they apply to your payment. You are responsible for keeping a valid payment method on file.
3.3 Auto-renewal
Your subscription automatically renews at the end of each billing period (monthly or annual) at the then-current rate, and your payment method will be charged automatically, until you cancel. You may cancel at any time from your account or as described in our Refund & Cancellation Policy.
3.4 Overage and metered charges
Where your plan includes a limit on unique customers or interactions, usage beyond that limit is billed at the then-current overage rate (currently $0.50 per additional unique customer) and added to your next invoice.
3.5 Taxes
Fees are exclusive of taxes. You are responsible for all applicable sales, use, and similar taxes, excluding taxes on our net income.
3.6 Price changes
We may change prices or fees. For recurring subscriptions, we will provide at least 30 days' notice before a change takes effect, and the change applies at your next renewal. Continued use after the change takes effect constitutes acceptance.
3.7 Late or failed payments
If a charge fails, we may retry, suspend, or downgrade the Service until payment is resolved.
4. Cancellation and termination
4.1 Cancellation by you
You may cancel your subscription at any time from your account or by contacting legal@inboundlyai.com. Cancellation stops future renewals; access-through-period-end and refunds are governed by the Refund & Cancellation Policy, which is incorporated into these Terms.
4.2 Termination by us
We may suspend or terminate your access, with or without notice, if you breach these Terms or the Acceptable Use Policy, fail to pay, create legal risk or exposure for us, or use the Service in a way that could harm others or the Service. We may also discontinue the Service or any feature with reasonable notice.
4.3 Effect of termination
On termination, your right to use the Service ends. We may delete your data after termination as described in the Privacy Policy, subject to any retention required by law. Provisions that by their nature should survive (including payment obligations, disclaimers, limitations of liability, indemnification, and governing law) survive termination.
5. Your data and content
5.1 Your Content
"Your Content" means the data, documents, phone numbers, recordings, transcripts, business information, and other materials you provide or that are generated through your use of the Service on your behalf, including call and chat transcripts and captured lead information. As between you and us, you own Your Content.
5.2 License to us
You grant us a worldwide, non-exclusive license to host, process, transmit, display, and use Your Content solely to provide, secure, maintain, and improve the Service and as described in the Privacy Policy. We do not use your call or chat content to train general-purpose or third-party AI models; any use to improve the Service is limited to de-identified and aggregated data.
5.3 Your responsibilities
You represent that you have all rights and consents necessary to provide Your Content and to have us process it, including any consents required to record calls, process personal information of your callers and customers, and connect third-party accounts. See the Acceptable Use Policy and the AI, Call Recording & Telephony Consent terms.
5.4 Third-party connections
The Service can connect to third-party services you authorize (such as Stripe, calendar and booking systems including Google Calendar, Microsoft Bookings, Cal.com, Acuity, and Calendly, CRMs, and telephony). Your use of those services is governed by their terms, and you authorize us to access them on your behalf to provide the Service.
6. Acceptable use
Your use of the Service is subject to the Acceptable Use Policy, incorporated by reference. You are solely responsible for ensuring your configuration and use comply with all laws applicable to your business, including telemarketing, call-recording, consumer-protection, healthcare, financial, and privacy laws.
7. AI-specific terms and no guarantee of results
The Service uses artificial intelligence and automated systems that can produce inaccurate, incomplete, or unexpected outputs, and it does not provide professional, legal, medical, financial, or other regulated advice. We do not warrant that the Service will capture every lead, answer every call, book every appointment, or produce any particular business result. You are responsible for reviewing outputs and for any decisions or actions taken based on them. See our Legal Disclaimer.
8. Intellectual property
The Service, including all software, models, prompts, workflows, designs, text, and trademarks, is owned by us or our licensors and is protected by intellectual-property laws. Except for the limited right to use the Service under these Terms, we grant you no rights in our intellectual property, and you may not copy, modify, reverse engineer, resell, or create derivative works of the Service except as permitted by law. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them.
9. Confidentiality
Each party may access confidential information of the other and agrees to protect it with reasonable care and to use it only to perform under these Terms, except as required by law.
10. Disclaimers of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME MAY NOT APPLY TO YOU.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
12. Indemnification
You will defend, indemnify, and hold harmless InBoundly and its owner, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms, the Acceptable Use Policy, or any law (including call-recording, telemarketing/TCPA, consumer-protection, and privacy laws); or (d) your failure to obtain any consent required from your callers, customers, or contacts. We will notify you of the claim, let you control the defense (with our right to participate with our own counsel), and reasonably cooperate.
13. Third-party services
The Service relies on and integrates with third-party providers (including Stripe, Netlify, Voiceflow, our telephony provider, identity and automation providers, and calendar/CRM services you connect). We are not responsible for third-party services, and their availability or changes may affect the Service.
14. Changes to these Terms
We may update these Terms. If we make material changes, we will provide notice (for example, by email or in-product) before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and cancel.
15. Governing law and disputes
These Terms are governed by the laws of the State of West Virginia and applicable US federal law, without regard to conflict-of-laws rules. You and we agree to the exclusive jurisdiction and venue of the state and federal courts located in West Virginia for any dispute arising out of or relating to these Terms or the Service, and each party consents to personal jurisdiction there.
16. Miscellaneous
These Terms, together with the Privacy Policy, Acceptable Use Policy, Refund & Cancellation Policy, and any plan you purchase, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a sale of the business or its assets. Nothing creates a partnership, agency, or employment relationship. Notices to you may be sent to your account email; notices to us should go to the contact below.
17. Contact
Justin Logue d/b/a InBoundly
1405 Earl L Core Rd, PMB 1090
Morgantown, WV 26505
legal@inboundlyai.com