Legal Disclaimer
1. The Service uses AI and automation
InBoundly answers calls and messages, qualifies leads, schedules appointments, and generates transcripts, summaries, and metrics using artificial intelligence and automated systems. AI systems can and do make mistakes. They may misunderstand a caller, mis-transcribe speech, capture information incorrectly, provide an inaccurate or incomplete answer, book, mis-book, or fail to book an appointment, or produce unexpected output. You should not assume any AI-generated output is accurate, complete, or appropriate without your own review.
2. No professional advice
The Service does not provide legal, medical, financial, insurance, tax, real-estate, or other professional or regulated advice, and nothing it generates should be treated as such. If your business operates in a regulated field, you are responsible for ensuring the AI's configuration and conversations comply with the rules governing your profession and that appropriate human oversight and disclaimers are in place. The Service is not a substitute for a qualified professional.
3. No guarantee of results
We do not promise or guarantee any particular outcome from using the Service, including any number of leads captured, calls answered, messages handled, appointments booked, conversions, revenue, or return on investment. Any examples, statistics, or illustrations are aspirational or illustrative and are not guarantees of performance for your business. Actual results depend on many factors outside our control, including your configuration, your industry, your call volume, third-party availability, and the conduct of the people who contact you.
4. "As is" and availability
The Service is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, timely, secure, or error-free, including failures caused by third-party providers (telephony, hosting, AI runtimes, calendar systems, or payment processors). Interactions may occasionally be missed, delayed, dropped, or mishandled. You should maintain appropriate backup processes for critical communications.
5. Your responsibility and human oversight
You are responsible for supervising the Service, reviewing its outputs, and making your own business decisions. You are responsible for the accuracy of the information you provide it (such as knowledge-base documents, pricing, hours, and routing rules) and for the lawfulness of how it is used, including any consents required from the people who call or message your business. See the Acceptable Use Policy and the AI, Call Recording & Telephony Consent terms.
6. Third-party services
The Service integrates with third-party services (payment, hosting, telephony, AI runtimes, calendars, and CRMs). We are not responsible for the acts, omissions, accuracy, availability, or content of third parties, and their changes or outages may affect the Service.
7. Limitation
To the maximum extent permitted by law, InBoundly disclaims all warranties and limits its liability as set out in the Terms of Service. Nothing in this Disclaimer excludes liability that cannot lawfully be excluded.