AI, Call Recording & Telephony Consent
1. Nature of the Service
InBoundly answers inbound calls and messages using an automated AI agent that speaks and writes on your behalf, and it can transcribe those interactions. Call recording is off by default and only occurs if you choose to enable it. You understand the Service is automated and that you — not InBoundly — control how it is configured and used in your business's communications.
2. Your consent and disclosure obligations
You are solely responsible for ensuring that every communication handled by the Service complies with applicable law, including:
- Call recording / monitoring. Recording is off unless you enable it. Some US states permit recording with one party's consent, while a number of states require all parties' consent. If you enable recording or transcription, you are responsible for providing any legally required notice and obtaining any legally required consent from callers (for example, an audible disclosure at the start of the call).
- AI disclosure. Some jurisdictions and contexts require disclosing that a person is interacting with an automated/AI system. You are responsible for enabling and maintaining any AI-identification disclosure required for your business, callers, and channels.
- Outbound communications and TCPA. If you configure or use any outbound calls, texts, or messages (including SMS or Slack lead alerts, appointment reminders or confirmations, or review requests), you are responsible for obtaining any consent required under the Telephone Consumer Protection Act (TCPA), FCC rules (including rules addressing AI-generated or prerecorded voice), the Telemarketing Sales Rule, and state and federal Do-Not-Call requirements, and for honoring opt-out requests.
- Consent records. You are responsible for obtaining, recording, and retaining evidence of any consents you rely on.
3. InBoundly is a tool; you are the caller/sender
As between you and InBoundly, you are the party initiating and controlling communications with your callers and contacts. InBoundly provides the technology; it does not determine whom you contact, what consents you have, or what disclosures your business must make. You will not use the Service to place unlawful calls or messages.
4. Indemnification
You agree to indemnify InBoundly for claims arising from your communications, your recording or monitoring of calls, your outbound messaging, your AI-disclosure decisions, or your failure to obtain required consents, as set out in the Terms of Service.
5. Suggested disclosure language
You choose whether and how to use these; confirm wording for your states and channels:
- AI-only notice (recording off): "Hi, you've reached [Business Name]'s automated virtual assistant. How can I help?"
- Recording + AI notice (if you enable recording): "Hi, thanks for calling [Business Name]. Just so you know, I'm an automated virtual assistant, and this call may be recorded. How can I help you today?"