Refund & Cancellation Policy
1. What you're buying
InBoundly is sold as a recurring subscription on tiers — Starter, Basic, Pro, and Enterprise — billed monthly or annually. Depending on your selections, your charges may also include an add-on subscription (recurring monthly), a dedicated phone line (recurring monthly), a one-time Enterprise setup fee (where applicable), and overage charges when you exceed your plan's included unique-customer volume, billed at the then-current per-unit rate ($0.50 per additional unique customer).
2. Auto-renewal
Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, using your payment method on file, until you cancel. Annual plans are billed for the full year up front.
3. How to cancel
You can cancel at any time from your account's Payments section, or by emailing legal@inboundlyai.com. When you cancel:
- Your subscription is set to cancel at the end of the current billing period.
- You keep access until the end of the period you have already paid for — we do not cut off access immediately.
- You will not be charged for the next period.
- You can reactivate before the period ends to continue without interruption.
Cancelling an add-on or the dedicated line works the same way — it stops at period end.
4. Refunds
Subscription fees are charged at the start of each period and are non-refundable, except as stated below or as required by law. Because cancellation takes effect at period end and you retain access until then, cancelling does not by itself trigger a refund or proration.
4.1 30-day satisfaction guarantee
If you are a new customer and you are not satisfied within the first 30 days of your initial subscription charge, contact us and we will refund your first month's subscription fee. This guarantee applies once, to a new customer's first subscription, for a request made within 30 days of the first charge. It excludes the Enterprise setup fee, any usage or overage already incurred, and any third-party pass-through costs (such as a provisioned phone number).
4.2 Annual plans
Annual subscriptions are prepaid for the year. On cancellation, your plan runs to the end of the annual term and is not refunded for unused time, except under the 30-day guarantee above or where required by law.
4.3 Enterprise setup fee
The one-time setup fee covers onboarding and configuration work and is non-refundable once that work has begun.
4.4 Overage and usage charges
Charges for usage already delivered (overage above your plan limit) are non-refundable.
4.5 Dedicated phone line
The recurring line fee follows the same cancel-at-period-end rule. Any third-party telephony cost already incurred is non-refundable.
4.6 How refunds are issued
Approved refunds are returned to the original payment method through Stripe and may take several business days to appear. We may issue account credit instead of a cash refund where appropriate and lawful.
5. Failed payments
If a renewal charge fails, we may retry the charge and may suspend or downgrade the Service until payment succeeds, as described in the Terms. Prolonged non-payment may result in cancellation.
6. Billing questions and chargebacks
If you believe a charge is incorrect, please contact us first at legal@inboundlyai.com so we can resolve it. Initiating a chargeback without contacting us may result in suspension of the Service pending resolution.
7. Changes to this Policy
We may update this Policy; material changes will be notified and apply going forward. Changes do not retroactively alter the terms of a charge already made.
8. Contact
Justin Logue d/b/a InBoundly · legal@inboundlyai.com