Every feature explained in plain language, what it does, which plan includes it, and why it matters for your bottom line.
Your plan includes a set number of unique customers per month, not calls, not messages, not minutes. Just people.
When someone reaches out through any of your channels, InBoundly logs them as a unique customer for that month. If the same person calls back three times and asks a question on your website chat, that's still one unique customer. Only new people you haven't interacted with that month count toward your limit.
On the first of each month, your count resets to zero. If you go over your limit, overages are billed at $0.50 per additional unique customer, no surprises, no service interruptions.
Any individual person who reaches out through any of your connected channels in a calendar month, regardless of how many times they contact you.
InBoundly keeps answering, your service never stops. You're billed $0.50 per additional unique customer at the end of the month. Enterprise plans have no cap and no overages, ever.
InBoundly meets your customers wherever they reach out, on the phone, on your website, or both.
Your Voice channel connects your AI agent to your business phone line. It answers every call instantly, no hold music, no voicemail, no missed leads. It greets callers, understands what they need, collects their information, and routes them appropriately.
Your Web Chat channel embeds a chat widget on your website. InBoundly handles visitor questions in real time, 24/7, with the same knowledge and logic as your voice agent.
On Pro and Enterprise, both channels run from a single unified knowledge base, so InBoundly gives the same accurate answers whether someone calls or chats.
Answers your business phone line instantly. Handles calls the way a live receptionist would, understanding natural language, not just pressing numbers.
A branded chat widget on your website. InBoundly responds to visitors in seconds, any time of day, with the same knowledge as your voice agent.
Your Knowledge Base is what InBoundly knows. The more you give her, the better she performs.
You load documents into InBoundly's Knowledge Base, service menus, property listings, pricing sheets, FAQs, company policies, anything you want her to know. She reads and understands them, then uses that knowledge to answer your customers' questions accurately and confidently.
On Pro and Enterprise, the Knowledge Expansion add-on lets you connect a shared folder. Drop in a new document and InBoundly learns it within minutes, no manual updates, no downtime.
PDFs, Word docs, spreadsheets, plain text files, service menus, property listings, FAQs, pricing sheets, policies, anything you want InBoundly to reference when answering questions.
On Basic, updates are manual and take effect within a few minutes. With the Knowledge Expansion add-on, new documents sync automatically as soon as you drop them in your folder.
Every lead InBoundly captures lands in your CRM automatically, no copy-pasting, no manual entry.
After each interaction, InBoundly packages up what she learned, the customer's name, phone number, email, what they were looking for, and a summary of the conversation, and sends it straight to your CRM. Your team sees a clean, complete lead record the moment the conversation ends.
Standard CRM Syncing works with HubSpot, Salesforce, Zoho, Google Sheets, and Airtable via Make.com webhooks.
Native, two-way sync with the CRMs your industry actually uses, no Zapier required.
Advanced CRM Syncing goes beyond basic webhooks. Your leads sync in real time with custom field mapping, so the right data lands in the right place in your CRM, automatically. No manual cleanup, no field mismatches.
Pro and Enterprise plans include native integration with Follow Up Boss, Liondesk, and HubSpot, the three most widely used CRMs in real estate and home services. Two-way sync means updates in your CRM can also inform how InBoundly handles future interactions from the same customer.
InBoundly doesn't just capture leads, she makes sure they're real before they hit your CRM.
Before logging any lead, InBoundly checks that the contact information is valid, verifying phone number format, email structure, and basic qualifying intent. Spam callers, wrong numbers, and low-quality inquiries get filtered out before they waste your team's time.
On Pro and Enterprise, you can also configure custom qualification criteria, minimum budget thresholds, service area verification, property type filters, so only the leads that fit your business make it through.
Contact info format, genuine inquiry intent, and any custom qualification rules you configure, like service area, budget range, or property type.
They don't reach your CRM. InBoundly handles the interaction gracefully and ends the conversation, your team only sees leads worth following up on.
InBoundly doesn't follow a script, she follows your business logic.
Logic Pipelines are the conditional rules that determine how InBoundly routes conversations. Is this an emergency? Route immediately to your on-call tech. Is this a buyer who's already pre-approved? Fast-track them to an agent. Is this a general inquiry during off-hours? Collect their details and schedule a callback.
Multi-tier means these rules can nest, InBoundly can check multiple conditions in sequence and make smart decisions at each step, exactly the way a trained receptionist would.
When a caller uses urgent language, "flooding," "no heat," "locked out", InBoundly immediately escalates and alerts your on-call team via SMS, skipping the standard intake flow.
InBoundly can ask different follow-up questions based on earlier answers, pre-approved buyers get different treatment than first-time explorers, automatically.
Your AI agent, your data, your account. No lock-in.
With Client Account Ownership, you own your Voiceflow account directly, not a sub-account managed by InBoundly. Your conversation history, knowledge base, and configuration are yours. You can take them with you at any time.
This also means platform usage costs, LLM tokens, telephony minutes, are billed directly to your own developer accounts, keeping your costs transparent and your business independent.
Connect InBoundly directly to your existing systems, no middleware, no workarounds.
Enterprise clients often have proprietary databases, legacy CRMs, or custom-built platforms that standard integrations can't reach. Custom Raw Database Syncing means we build a direct API connection between InBoundly and your existing infrastructure, whatever it is.
Your data stays in your systems. InBoundly reads from and writes to them in real time, without needing a third-party connector or a Zapier workflow in between.
We're here when you need us, and faster when it matters most.
Submit a ticket via email and expect a response within 1–2 business days. Included on Starter, Basic, and Pro plans.
Your tickets jump to the front of the line. Expect a response within 4 business hours. Included on Enterprise, because at that volume, your uptime matters.
Stack on exactly what your business needs. All add-ons activate automatically, no manual setup after the first time.
Connect your shared folder to InBoundly's knowledge base. Drop in a new listing, pricing sheet, or policy document and InBoundly knows about it within minutes, no manual updates, no downtime, no calls to us.
Powered by Make.com → Voiceflow KB API. Supports Google Drive, Dropbox, and Airtable.
The second InBoundly captures a lead, everyone on your team gets an instant alert with the details, name, contact, what they need, and urgency level. No one misses a hot inquiry.
Broadcasts via SMS and email. Configurable per team member.
A few days after InBoundly successfully helps a customer, they automatically receive a text asking for a Google or Yelp review. You build your online reputation on autopilot, without chasing anyone down or remembering to follow up.
Triggered via Make.com on a configurable delay. Supports Google Business Profile and Yelp.
Every month we review your actual conversations, identify where it could improve or missing the mark, and update its knowledge and prompts to improve. Your AI gets measurably better every 30 days, without you doing anything.
Includes monthly transcript analysis, prompt updates, and a brief performance summary delivered to your inbox.
We're launching soon. Join the waitlist and be first in line, early members get priority onboarding.